Shipping policy
1. ORDERS, SPECIFICATIONS & RETURNS
1.1 The Company reserves the right to make any changes in the specification of the goods which are required to conform with any applicable safety or other statutory requirements, or where the goods are to be supplied to the Company‘s specification which do not materially affect their quality or performance. Whilst the Company will endeavour to supply the product ordered, the Company reserves the right to supply products of a comparable specification without notice and to vary to a reasonable extent the quantities delivered from those ordered to conform with the Company‘s or its suppliers standard packaging.
1.2 Any non-returnable goods sold by the Company will only be accepted as a return either at the Company‘s absolute discretion or where the goods are found to be defective at the date of delivery.
2.1 All orders received before 5:00pm on Mondays through Fridays are filled and packaged for delivery, the next business day where available. Orders received after our service hours will be considered as next day orders.
2.2 Any discrepancies shall be notified to the Company within 7 working days of receipt.
3. WARRANTIES & LIABILITY
3.1 The Company will replace products found to be defective on delivery without charge. Goods incorrectly supplied or invoiced as a result of error on the part of the Company will be collected or credited without charge.
3.2 The Company shall be under no liability in respect of any defect arising from fair wear and tear, willful damage, negligence, abnormal working conditions, failure to follow the manufacturers‘ or the Company‘s instructions (whether oral or in writing), misuse or alteration or repair without the Company‘s approval.
3.3 Should you find defects on the goods within 7 days of receipt, please contact one of our Customer Service Operators to arrange exchange. Please save all packaging for inspections.